Dreams Renovation (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a renovation estimate, contact us, or use our services.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
- Contact information: Your name, email address, telephone number, mailing address, and property address.
- Project information: Details about your renovation or construction project, service requests, project preferences, and information you voluntarily submit through our forms.
- Communications: Messages, inquiries, and correspondence you send to us.
- Verification information: Your mobile phone number and information related to requesting or completing SMS verification, including verification status and consent records where applicable.
- Website and device information: IP address, browser type, device information, cookies, and website usage data, where collected through our website or analytics tools.
Please do not submit payment card details or other sensitive financial information through general website forms unless a specific secure process is provided for that purpose.
2. How We Use Your Information
We may use your personal information to:
- Respond to inquiries and requests for estimates or consultations.
- Communicate with you about renovation projects, appointments, proposals, and services.
- Verify your identity and help protect our forms, accounts, and communications against unauthorized use, where applicable.
- Send one-time verification codes (OTPs) and other requested security-related messages.
- Provide customer support and maintain business records.
- Operate, maintain, and improve our website and services.
- Send promotional communications where permitted by law and, when required, with your consent.
- Comply with applicable legal obligations and protect our rights.
We do not use consent for transactional SMS verification as permission to send marketing text messages.
3. SMS Communications and Verification
If you provide your mobile phone number and request SMS verification, we may use that number to send a one-time verification code or other security-related messages associated with your request.
Where applicable, we use your phone number to verify your identity, confirm a requested action, prevent unauthorized access, and protect the security of our services.
Message frequency varies based on your requests and use of the verification process. Message and data rates may apply, depending on your mobile carrier and plan.
Providing your phone number for verification does not automatically enroll you in marketing text messages. Any marketing SMS program will require a separate consent process where required by law.
4. SMS Consent Privacy
We do not sell, rent, or share your mobile phone number or SMS opt-in/consent information with third parties or affiliates for their own marketing purposes.
SMS consent and opt-in records are used only as necessary to administer the requested messaging service, maintain consent records, support security and compliance, and meet applicable legal obligations.
We may disclose information to service providers that process it on our behalf to deliver requested services, subject to appropriate contractual and confidentiality protections. These providers are not authorized to use SMS opt-in or consent information for their own marketing purposes.
5. Service Providers and Information Sharing
We may use trusted third-party service providers to help operate our website and business, including website hosting, form processing, customer communications, analytics, security, and SMS delivery or verification services.
For example, if we use Twilio or a similar provider, your phone number and the information necessary to deliver a requested verification message may be processed by that provider.
We share only the information reasonably necessary for the relevant service. Service providers may process information on our behalf under applicable contractual terms and are not permitted to use SMS consent information for their own marketing.
We may also disclose information when required by law, to respond to valid legal requests, to protect rights and safety, or in connection with a business transfer, subject to applicable legal requirements.
6. Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, restricted permissions, secure hosting, and safeguards provided by our service providers. Access to personal information is limited to individuals and providers who need it for legitimate business purposes.
No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and consent records, resolving disputes, and meeting legal obligations.
7. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand website traffic, improve performance, and remember preferences.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will provide appropriate notice or obtain consent for relevant tracking technologies.
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, and to exercise other privacy rights.
To submit a request, contact us using the details in the Contact Us section below. Please identify yourself sufficiently for us to verify your request and specify the information or action you are requesting.
We will review and respond to requests in accordance with applicable law. Certain information may need to be retained for legal, contractual, security, or recordkeeping purposes.
You may opt out of promotional emails by following the unsubscribe instructions in those messages. Transactional communications necessary to respond to your requests or provide services may still be sent.
9. Children’s Privacy
Our website and services are intended for adults seeking renovation or construction services. We do not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so we can review the matter.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent privacy practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised effective date.
12. Contact Us
For questions about this Privacy Policy or to request access to, correction of, or deletion of your personal information, contact:
Dreams Renovation
409 N Camden Dr, Suite 205B
Beverly Hills, CA 90210
Phone: (424) 245-4552
Email: dreamsrenovationca@gmail.com
Website: https://dreamsrenovation.com/
If you have any questions about this Privacy Policy, please contact us.